At OzSwords, we want you to be completely satisfied with your purchase. We offer a 30-day return policy, allowing you to return unused and unopened items in their original packaging for a full refund.

What Can Be Returned?

  • New, unopened, and unused items purchased within the last 30 days.
  • Items must be in their original packaging and accompanied by a valid receipt or proof of purchase.

What Cannot Be Returned?

  • Items that have been used, altered, or opened.
  • Items not in their original, undamaged packaging.
  • Gift cards or downloadable software products.

Damaged, Defective, or Wrong Items

We happily replace defective, damaged, or incorrectly shipped items free of charge. Please inspect your order upon receipt and contact us at support@blacksmithuk.co.uk within 30 days of delivery so we can arrange a replacement or full refund at no additional cost to you.

How to Initiate a Return

  1. Contact our customer service team at support@blacksmithuk.co.uk to request a Return Merchandise Authorization (RMA) and receive the correct return shipping address.
  2. Pack the item securely in its original packaging to ensure it is not damaged during transit.
  3. Clearly mark your package with the provided RMA number.
  4. Ship the package back to the return address provided by our team.

Return Shipping Costs & Fees

  • Restocking Fees: We do not charge any restocking fees ($0.00 USD).
  • Return Shipping: You are responsible for covering your own return shipping costs unless the item arrived damaged or defective. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Refunds

Once your return is received and inspected to verify it meets our criteria, we will process your refund within 5 to 7 business days. The refund will be automatically applied to your original payment method. Please note it may take additional time for your bank or credit card company to post the transaction.

Late or Missing Refunds

If you haven’t received your refund after 7 business days, please double-check your bank account first, then contact your credit card company or bank. If you have completed these steps and still have not received your refund, please contact us immediately at support@blacksmithuk.co.uk.

Exchanges

We happily accept exchanges within 30 days of delivery. If you would like to exchange your item for a different product, size, or style, the item must be new, unopened, and unused in its original packaging. Please contact us at support@blacksmithuk.co.uk to initiate an exchange, and we will guide you through the process.

Contact Us

For any questions regarding returns, refunds, or cancellations, please reach out directly to our support channels:

  • Email Support: support@blacksmithuk.co.uk
  • US Customer Support: +1 (507) 698-9306 (Monday – Friday, 9 AM – 5 PM EST)